We’re Hiring

The following position will be based in Denver, Colorado as a Customer Service Representative at The Lighting Agency, one of the leading Manufacturers Sales Representative Agencies in the Industry.

Customer Service Representative

The role of the Customer Service Representative deals day-to-day job issues, ordering, ship dates, handling job problems and questions that may come up from distributors and contractors.

Job Duties and Expectations

• Convert orders from multiple order entry software programs
• Assure that purchase orders are correct to approvals and quotes
• Request estimated ship dates and enter orders with vendors
• Assure manufacturer acknowledgements are accurate
• Acknowledge customer requests within 24 hours of receipt
• Process RGA’s and post sales claims within 24 hours of receipt
• Organize and manage emails within order entry software
• Address manufacturer order issues within 24 hours of receipt
• Back-up others within the department when needed

Position Requirements

• Ability to read and interpret blueprints and architectural drawings
• Knowledge of the lighting supply chain process or have similar experience within construction material procurement a plus
• Establish and maintain customer relationships, via phone and email communication
• Treat customers with respect and understanding
• Ability to meet deadlines
• Experience with OASIS for Sales Agents a plus
• Proficient with Microsoft Outlook

Work Style Attribute Requirements

• Requires strong organizational and time management skills and must be able to effectively multi-task.
• Ability to work both independently and as a team player with strong focus to details
• Must possess good analytical skills and have demonstrated problem solving capability
• Must have excellent verbal and written communication skills, be able to provide clear and concise information

Benefits

• Strong Competitive Salary + Bonuses
• Medical, Dental, Vision benefits
• 401(k) with company match