We’re Hiring

The following position will be based in Denver, Colorado as a Customer Service Representative at The Lighting Agency, one of the leading Manufacturers Sales Representative Agencies in the Industry.

Customer Service Representative

The role of the Customer Service Representative deals day-to-day job issues, ordering, ship dates, handling job problems and questions that may come up from distributors and contractors.

Job Duties and Expectations

  • Convert orders from multiple order entry software programs
  • Assure that purchase orders are correct to approvals and quotes
  • Request estimated ship dates and enter orders with vendors
  • Assure manufacturer acknowledgements are accurate
  • Acknowledge customer requests within 24 hours of receipt
  • Process RGA’s and post sales claims within 24 hours of receipt
  • Organize and manage emails within order entry software
  • Address manufacturer order issues within 24 hours of receipt
  • Back-up others within the department when needed

Position Requirements

  • Ability to read and interpret blueprints and architectural drawings
  • Knowledge of the lighting supply chain process or have similar experience within construction material procurement a plus
  • Establish and maintain customer relationships, via phone and email communication
  • Treat customers with respect and understanding
  • Ability to meet deadlines
  • Experience with OASIS for Sales Agents a plus
  • Proficient with Microsoft Outlook

Work Style Attribute Requirements

  • Requires strong organizational and time management skills and must be able to effectively multi-task.
  • Ability to work both independently and as a team player with strong focus to details
  • Must possess good analytical skills and have demonstrated problem solving capability
  • Must have excellent verbal and written communication skills, be able to provide clear and concise information

Benefits

  • Strong Competitive Salary + Bonuses
  • Medical, Dental, Vision benefits
  • 401(k) with company match